Available experts, ready to help.
Accessing Support is Easy-Peasy
Open a Support Ticket
- If you already have an open support ticket, please reply to your ticket email instead of using this form.
- When creating a new ticket, please be as descriptive as possible so we can better assist you.
- The Serial Number can be found on the back of your server or component. If you’re asking about a Cluster please enter the Serial Number on the Head Node only.
Locating Your Serial Number
The PSSC Labs support team is here to help you through troubleshooting your hardware and software related issues, but we will need to know a little bit about your computer in order to be truly effective. To help us with this, please locate your PSSC Labs serial # and have it available when contacting the support team. The serial # will quickly provide us with the hardware and software configuration, as well as any relevant warranty information. The PSSC Labs Serial # is 6-digits and will start with a 3. For example: 379884
The first method to use when looking for the Serial # is to see if it is hard coded into the machines DMI. To determine this, run “dmidecode -t 1 | grep Serial”, which should output a Serial #. If the Serial # is not programmed into the DMI, you will need to locate the Serial # physically on the machine chassis itself.
Depending on the type of PSSC Labs computer you have, the Serial # may be in a few different locations. For most 1U rackmounted chassis we provide, the Serial # will be placed on a screw-on tab on the front-left of the machine. Simply unscrew the thumbscrew and pull the tab out to reveal a label with the Serial # on it. For most 2U and larger rackmounted machines, as well as desktop PowerStations, the label with the Serial # is usually easily located on the rear of the machine.
If you are having difficulty locating the Serial #, please let us know first thing when contacting support so we can assist you with locating it.
Tech Support Tips Videos
Our Support Engineers are always here to support you throughout the lifetime of your system. Below is one of the many videos we made to help you should you encounter any issues with our solutions, which admittedly, does not happen very often. Just click on the video below to access our Tech Support Tips channel!