Our mission at PSSC Labs is to provide our clients with continuous support throughout the lifetime of their system. Though we rarely encounter issues with our solutions, we want to ensure that our clients are equipped to handle anything they could possibly encounter. Below are a few videos highlighting some of the questions we get asked most often. And just remember, our Solutions Engineers are also always available to assist. To view this content without video, visit our you can find all of the same information here.
Tip #1: Machine Not Powering On
If you ever notice that your machine has powered off and you are having trouble powering it back on, watch the video above for step by step instructions to follow to make sure you get your machine back up and running as quickly as possible!
Tip #2: Machine Has Crashed or Rebooted
When a machine crashes or reboots, there are several things that could be the cause. Check out the video above for instructions on how to solve.
Tip #3: Receiving Software Support
We are often asked to pre-install any number of software and application packages to our systems prior to shipping, however, we do not actually write the application quote. Follow the steps in this video should you ever encounter any software issues.
Tip #4: Machine is Reporting Hard Drive/RAID Errors
Check out the video above if you see errors indicating a possible issue with one of your hard drives. Our technicians can walk you through exactly how to solve this.
Tip #5: Machine is Reporting Memory/CPU Errors
CPUs are the building blocks of any systems. PSSC Labs servers typically come equipped with large amounts of enterprise memory and usually, two enterprise edition CPUs. Should your machine ever report any CPU or memory errors, please contact our support team for assistance. More information can be found in the video above.